Applied Acoustics’ servicing, repairs and technical support is carried out by its sister company Modulus Technology Ltd.
This would include all
- Technical queries
- Warranty issues
- Spare parts
- Customer training
- Equipment repairs
- Equipment modifications and upgrades
- Equipment maintenance
Modulus office hours are 8.30 – 17.00 UK time. After that time telephone calls will be directed to a member of our support team.
For email technical support please use firstname.lastname@example.org
Phone +44 (0) 1493 416452
Please contact Modulus Technology Ltd in advance of a return so that a Returns Number (RMA Number) can be issued. Please mark the returns number on the outside of the packaging and on the paperwork. This will reduce delays – both in customs and when the items arrive at our facility.
Field Support and Training
We offer offshore skilled technical support to our customers. Fully experienced technicians can be present for on-site installation and commissioning, sea trials support or on-site maintenance and upgrades. We also have engineers who can travel at short notice to attend to technical problems.
We also carry out equipment training at our purpose built training facility at our Great Yarmouth factory, or on site. The comprehensive range of courses includes operational use and equipment maintenance.
For repairs and technical assistance, Service Centres in Houston and Singapore may be the first point of contact. The businesses have vast experience of using Applied Acoustics’ equipment and carry some stock of spares. They receive regular training and may also have some equipment available for hire.